Sell global, act local. This is not only a saying but a real “modus operandi”, particularly for companies selling online worldwide. In fact, one of the biggest challenges in internationalization is identifying who the target audience of the country in which you are operating is and creating tailor-made experiences for them.
This is what the collaboration between Go Global Ecommerce – a provider of cross-border ecommerce solutions for direct-to-consumer (D2C) companies looking to internationalize their brands – and Skeepers – a group leader in Customer Experience that offers pragmatic and ROI SaaS solutions across the entire customer journey and enables brands to increase their customers’ value – seeks to do, by quickly generating incremental revenue. This collaboration sets out to ensure that companies are better equipped and in possession of all the tools required to nurture the best business strategies and decision-making in relation to creating value for their customers. An ever-growing number of companies are revolutionizing the world of D2C ecommerce, with little dependency on intermediaries.
“Alongside Skeepers, we are now able to combine joint actions and improve customer experience in order to help brands improve their online performance and trigger more relevant and profitable marketing actions. This is a step towards a new challenge of internationalization that sees companies increasingly confronted with customer satisfaction as a crucial factor,” explains Daniel Viniegra, Global Expansion Officer at Go Global Ecommerce.
“Through our partnership with Go Global Ecommerce, we help companies go beyond national borders, to adopt a 360-degree strategy by putting consumers at the centre of their strategy. This partnership is a complementary alliance: Go Global Ecommerce helps growing companies to internationalize their online sales, reaching increasingly more customers in different countries. Parallelly, at Skeepers, we help companies understand how satisfied those international customers are with their purchase, so that companies can use this information to improve services and thus increase loyalty and conversion.” Maria Rey, Senior Partner Manager for Spain at Skeepers.
Go Global Ecommerce is a company that offers Cross-Border Ecommerce solutions to simplify international commerce and help companies accelerate their growth in the D2C environment. As a Merchant of Record, Go Global Ecommerce manages all the aspects of tax, fraud and compliance management to provide seamless local experiences, simplifying the complexities of selling online internationally.
Skeepers is a leader in customer experience and engagement. Through solutions such as Verified Reviews, User Generated Video, CX Management, AI Marketing Activation, Influencer Marketing and Live Shopping, the group offers complementary and cross-functional services that control the customer experience cycle from discovery, through the purchase journey, to reward and re-engagement.